Yes! Free shipping on every order.
Your order will be directly shipped from our manufacturer to your address of preference, instead of trough a wholesaler or direct stock. By this way we save tremendously on storage, shipping and distribution costs and can furthermore ensure you:
- A low cost price
- No unnecessary distribution, which is environmental friendly
- Free worldwide shipping
- Consistent stock
Herefore, the shipping time could be longer than you are used to. We made an illustration to make our shipping proces visible and legible to you:
The average shipping time for most countries in the world is 14 days. To be more concise, we made a shipping time estimation:
U.S.A and Canada | 5-20 days
Netherlands, Belgium, Germany, France and Austria | 7-20 days
Scandinavia | 8-22 days
Rest of Europe | 10-25 days
China, Japan, Hong-Kong, South-Korea and Singapore | 10-20 days
Australia and New Zealand | 10-20 days
Brazil and Chile | 10-35 days
Rest of the world | 10-25 days
Once you placed your order, you will receive a conformation. From that moment on you will get notified about your order at each of the following moment in the shipping proces:
- Once your order information is received and offered to the courier company in the country of destination
- When your order has entered the country of destination and is on it’s way to the local courier company warehouse, where it will be prepared for delivery
- When your order is ready for delivery
- Once your order is delivered
By this way we try to be as transparant as possible and make sure you are ware of your order location at all times.
Return & Refund Policy
We make use of a no hassle return policy. This means you can return any item with absolutely no explanation, as long as the items and packaging are returned in perfect condition. If, for some reason, you are not satisfied with your purchase, you can return or exchange your order within 14 days after you received it.
Once your return is received properly, we will notify you. If the items are approved, we will make sure that you will receive your refund on the original method of payment, within 14 days.
If you would like to return your purchase please contact us at email@example.com where we are happy to help you asap.
No worries! We have fulltime customer service members who are at your service on firstname.lastname@example.org, and will happily assist you.
For shipping optimization purposes, orders are occasionally shipped seperately and will, most of the time, arrive in a seperate package the same day.
If this is not the case, please contact us at email@example.com
If your garment is damaged, you are ofcourse eligible for our warranty. Please contact us at firstname.lastname@example.org.
- Our warranty includes full covering and credit retournations on any damaged or dislocated items.
- Abuse or negligent treatment of items is not covered under warranty
We want to help every customer as much as we can, if you have any further questions about warranty or damaged/dislocated items, please don’t hesitate to contact our customer service on email@example.com were we are more than happy to assist you asap.
Didn’t find the answer you were looking for? Please don’t hesitate to contact our customer support on firstname.lastname@example.org and we are happy to help you asap